Terms & Conditions
Booking is required to make via hotel official website.
Amendment or cancellation of booking is required to make from very first email you have received when you submit the booking.
Guaranteed with credit card
A valid credit card is needed to guarantee your booking. No prepayment will be charged. Hotel reserves the right to pre-authorize your card prior to arrival.
Ritz Grand Hotel Mandalay only accepts credit card (Visa, Master Card and AMEX) and Payment via bank transfer.
The booking status will be un-confirmed if no credit card provided. In the event that the fare has not been paid as per policy for any reason whatsoever prior the guest arrival, we reserve the right to cancel the booking prior to check-in and will be considered full payment on cash basis upon guest arrival.
Cancellation policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Prepayment policy: A valid credit card is needed to guarantee your reservation. No prepayment will be charged. Payment for your stay will be made at the hotel. Hotel reserves the right to pre-authorize your card prior to arrival.
Prices are per room, Included: Breakfast, 10 % service charge, 5 % Tax
Official check-in time is 1400 hours on the date of arrival.
Official checkout time is 1200 Noon on the date of departure.
Early check-in is subject to room availability and prior notification is required. The Hotel may impose an additional surcharge for the early check-in.
Reservation with pre-blocked room for one night is recommended for early arrival before official check-in time
Children and extra beds:
Infant 0-8 year(s) Stay for free if using existing bedding.
For an older child or up to 2 children, booking of second room is required.
Maximum occupancy of the room: 2 Adult +1 Child
Shortening of stay
The hotel makes no refunds for early checkouts.
General Terms & Conditions
DAMAGE TO HOTEL PROPERTY
The Hotel reserves the right to charge guests the cost of rectifying damage or soiling, caused by accidental, deliberate, negligent or reckless act of the guest to the Hotel’s property or structure.
Guests are encouraged to keep their valuables in the in-room safe or in the Safe Deposit Box provided at the Front Desk. The Hotel shall not be liable for the loss of money or other personal valuables during your stay.
The following items are not permitted in the Hotel premises: Animals of any kind, except guide dogs
Flammable, explosive or otherwise hazardous materials
Objects emitting a foul odour Unregistered firearms or other weapons
Objects of an unusually large size or in unusually large quantities
Articles related to use in gambling, prostitution, smuggling or other illicit acts
Illegal drugs or other articles, the possession of which is prohibited by the laws of Myanmar
The Hotel reserves the right to refuse entry to any guest found to be in possession of prohibited items. Guests shall be solely liable and responsible for all loss financial or otherwise, and damage that may be caused by such items.
In the interest of your well-being and security, all visitors are required to register at the Front Desk and are requested to leave guestrooms by 11.00 p.m.
EXCESSIVE NOISE AND PARTIES
To ensure all guests enjoy the comfort and safety of the facilities we offer, the Hotel upholds a strict zero tolerance policy towards commotion, excessive noise and parties. Any person found to be on our premises creating excessive noise, having a party, exceeding the numbers of permitted guests or otherwise causing a disturbance will be requested to leave the hotel without refund.
Should any action by a guest, may it be towards our staff or otherwise, be deemed inappropriate by the Hotel, or if any inappropriate behaviour is brought to attention, the Hotel reserves the right, after the allegations have been investigated, to take action against the guest which may result in, but not limited to, being asked to leave without a refund for any services incurred. SMOKING All rooms are non-smoking rooms. Smoking is only permitted in designated areas of the Hotel and room’s balcony. There will be penalty fee for thorough cleaning services charged to any non-smoking room that has been smoked in to restore it back to its original condition.
Check booking’s status
Once you have submitted a booking, you will receive a confirmation Email in about 15 minutes. This email has booking status. It will be sent to the email address you provided while making the booking. Alternate, you may check from hotel official website by clicking “Check Booking Status” button.